Our 30-Day Happy-Pup Guarantee
We want your little one to love their CozyPaws sweater. If something isn't right, contact us within 30 days of delivery and we'll make it right.
Wrong size? Free exchange
If the sweater doesn't fit, email us your order number and the size you need. We'll send a replacement in the new size at no extra cost.
Damaged, defective or wrong item
If your order arrives damaged, defective or isn't what you ordered, email us a photo within 30 days of delivery. We'll send a free replacement or issue a full refund — your choice. You won't need to send the item back.
Changed your mind?
You can return unworn, unwashed items in their original condition within 30 days of delivery for a refund of the item price. Please contact us first so we can give you the return address and instructions. Return shipping costs are paid by the customer, and items sent back without contacting us first can't be accepted.
Refunds
Once your return is received and inspected (or your claim is approved), we'll refund the original payment method within 5–10 business days. Your bank may take a few extra days to post the refund.
Exceptions
Items that have been worn, washed or damaged by the pet, or claims made more than 30 days after delivery, can't be refunded.
Contact us
Email info@cozypawscove.com with your order number and we'll reply within 1–2 business days.